14-Day Return Policy

There will be occasions where a customer changes their mind and wants to return their purchase.

We offer a 14-day return period from the date your item is shown as delivered for you to check you’re happy! If for any reason you want to return the item to us, you must notify us as soon as possible within these 14 days via the contact form on our ‘Contact Us’ page.

We will then confirm acceptance of your return along with details of where to return the item.

Summary of UK Distance Selling Regulations:

• You have 14 days from the date the parcel shows as delivered to request a return.

• Once we approve the return, the item(s) must then arrive with SWCC within 14 days from the date your return is approved

• We then have a further 14 days to refund you

Customers are responsible for ensuring the item is packaged and insured appropriately when returning a purchase, SWCC are not liable in the event any item(s) are lost or damaged when a customer is returning a purchase.

Customers will also be responsible for any return postage costs (unless the item is faulty).

Any item(s) returned must be in the same condition as when they were sold, and any accessories must also be included. If the item has been damaged (including, but not limited to) by being dropped or tampered with in any way, we will not accept a return.

On receipt of the item, we will inspect it and once condition has been verified we will endeavour to issue a refund quickly to your original payment method which will take a few days to process depending on your bank.

Please note - any new items, such as film where the packaging is opened cannot be returned as these are perishable and cannot be resold (as we cannot guarantee the film hasn’t been exposed to light), however we will be happy to accept returns on sealed items (within the terms set out above).

Warranty

In the unlikely event your item exhibits an issue following the 14-day window after receiving it, and is within it’s warranty period (exact details of which are in each item’s description), please get in touch via our contact form on our ‘Contact Us’ page.

We will discuss the issue, and if required we will then organise returning the item for us to inspect and repair. (We will reimburse return postage costs if we find the item to be faulty).

In the unlikely event the item is unrepairable, it is SWCC discretion to either replace with a like-for-like item in the same condition (or better) or refund you in full for the original purchase price.

Customers are responsible for ensuring the item is packaged and insured appropriately when returning a purchase for repairs.

In the event an item is damaged, dropped or tampered with (including attempted repairs by 3rd parties), any warranty is immediately void.

In the event an item exhibits an issue outside of the applicable warranty period, please get in touch via our contact form on our ‘Contact Us’ page to discuss what support can we can provide.

Further details about our Returns Policy can be found on our ‘Ts & Cs’ page.