Frequently Asked Questions

  • We get it - every camera is different, plus you may be new to the world of film photography!

    We thoroughly recommend looking up the relevant user manual for your camera online (or drop us a message if you can’t find one!).

    Another great way to become better acquainted is to seek out ‘How to’ videos on youtube for your new camera.

    We are always happy to answer any question you may have if you’re still stuck, so please do get in touch!

  • We're always happy to provide advice on the right camera, lens or accessory! Please get in touch via our 'Contact Us' page for more information.

  • We dispatch all orders within 48 hours (usually sooner), Monday-Friday and ship to the UK only via Royal Mail.

    • We ship via Tracked 24 for items worth below £50.

    • We ship via Special Delivery (next day) for items worth over £50

    Currently, we only ship within the United Kingdom (UK) mainland, however we hope to offer worldwide shipping very soon.

    To reduce our carbon footprint and waste, we reuse packaging and cardboard boxes, however we always ensure all items are well packed.

    Further details can be found on our ‘Ts & Cs’ page.

  • Details of our Returns Policy can be found on our ‘Returns & Warranty Policy’ page.

  • We offer a 30 day warranty on all our ‘Checked’ cameras, and 60 day warranty on all our ‘Serviced’ cameras.

    Further details of our Warranty Policy can be found on our ‘Returns and Warranty Policy’ page and our ‘Ts & Cs’ page.

  • If you're interested in parting ways with an old camera body/lens, or if you have a faulty camera which you want to trade in, please send us some info via the 'Sell to Us' page